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Troubleshooting Information

Logging into PRO-Ohio Short Cycle Web System (SCWS)

When school principals or teachers log in, they cannot see the drop-down menus.
  • On a MACINTOSH (using Safari or Firefox):
    • 1) Login to PO Web
    • 2) Press APPLE+R to refresh the page. The menu should show up.
  • On a Windows PC (using Firefox or Internet Explorer):
    • 1) Login to PO Web
    • 2) Press CTRL+F5 to refresh the page. The menu should show up.

Printing Reports from the PRO-Ohio School Reports Program (PO) Main Menu

When printing large (batch) reports from the PO Main Menu, the program or printer freezes or entirely crashes.

Program printing crashes are mainly caused by one of two problems:

  • The printer you are using has not properly been "selected";
  • The printer cannot handle the commands coming from the program.
    • First, check the "Printer Setup" to make sure your school printer is named. A small "printer setup" button is provided at the top of each reports menu layout.
    • Before selecting "All" reports or entire report runs (batch reports) from the Main Menu, it may be necessary to set the Print Queue Delay field on the right side of the menu window to a higher or lower number depending on the speed of your printer and available memory on your computer system.

If you are experiencing printer crashes, out-of-memory messages, or undecipherable reports partway through a batch-printing procedure, you should set the Print Queue Delay field to a longer delay (5-10 seconds or more). This will prevent your print queue or system buffer from overflowing and crashing.

If you are using a high-speed printer with sufficient system memory and buffer, you may wish to set the Print Queue Delay field to a lower delay (0-5 seconds). This will cause the PRO-Ohio program to send print commands to your printer as fast as the printer will process them.

You may need to experiment with different settings for an optimum batch printing speed. Generally, "ALL" reports require a higher (slower) setting (5-10 second-delay); "INDIVIDUAL" reports DO NOT require speed setting changes since only one report page is printed with each print command.

For your convenience, a printer pages-per-minute (ppm) number is also displayed. You can check your printer documentation to determine the pages-per-minute speed of your printer and set the print queue number accordingly.